Mi Healthcare is looking to expand its Service Operations Team. We would like you to have experience in communicating with customers ideally from a scheduling point of view but we would also be interested to hear from you if your experience was gained in a customer service or telesales background. You will need to be organized and methodical and able to communicate with our customers to deliver the service they deserve.
Providing high-quality support to help meet deadlines by booking engineer workloads and liaising with customers, working as part of a small and knowledgeable team
Responsibilities and Duties
✓ Answer inbound calls from our customers and engineers.
✓ Contact our customers via phone and email to arrange engineer service visits for their healthcare equipment.
✓ Update service information in our Service Management system
✓ Reactive coordination of engineers when needed for immediate work such as call outs
✓ Daily planning of future engineer work, ensuring that all customer visits are booked in and confirmed in a timely manner.
• Experience of working on the phones
• Customer facing experience
• Positive Attitude and Outlook
• Problem solver
• Strategic thinker
• A people person with down to earth, warm and confident characteristics
• Ability to work on own initiative
• Work well under pressure and self-manage
• Flexible and adaptable individual
• High attention to detail
Click here to apply Scheduling Assistant Job Link