Service delivery is key to our business.
Mi Healthcare is totally focused and committed to providing an unrivalled service, and with our team of OEM trained, and highly experienced engineers, we’ve been delivering unsurpassed maintenance to the UK’s NHS Trusts and private health organisations for over twenty years.
From the basic mobile, through to the latest digital rooms, we offer vendor neutral solutions to meet your needs. We work with your department to reduce expenditure, provide greater uptime without ever compromising on quality, leaving you to focus on your patients.
High standards, combined with exceptional technical skills, a forward-thinking approach, excellent customer service are values we hold firm, and with the recently launched Mi Options we will provide substantial savings on your contracts.
It is these core values that continue to set Mi Healthcare apart in the Independent Diagnostic Maintenance arena, and being a flexible, driven organisation we have the ability to adapt to your needs whenever the situation may require.
Mi Healthcare has over 20 years’ experience. We have an excellent reputation and track record and we are a proven service provider to the NHS and private healthcare organisations.
Our engineers have a wealth of experience and are trained to OEM standards across a wide range of equipment. Our nationwide network of engineers is positioned throughout the country to respond to you quickly. Our engineers are carefully selected and trained to provide a personal, dynamic and flexible service.
Our dedicated UK Service Centre ensures customers can get in touch with us at a time that suits their working needs. We offer a range of support contracts from 8am to 6pm through to 24/7. Our Service team are reliable, experienced and friendly. We utilise Protean, the leading field service management software, that enables real time updates for your equipment.
We provide OEM standard service at market leading prices. We are constantly reviewing our cost models to ensure we can offer you the most savings for the best service - Mi Options.
Our replacement components and spare parts are sourced from the OEM or directly from the manufacturer. We stock in our warehouses commonly faulting parts across all our modalities. We have supplier agreements for 48 hour delivery for non-standard parts with all leading parts manufacturers.
Our experience and multi-vendor service approach means we can always look after the majority of your equipment. When you require a single point of contact service provider for all your service requirements we have the people and experience to provide this managed service.
Items of equipment on contract
Hospitals and private healthcare facilities we support
Makes and models of equipment we support as an independent vendor-neutral service provider
Of customer calls are answered by our UK Service Centre within 5 seconds